We’re here to assist! Please check below before reaching out to us — your answer might already be available here.
If you haven’t received your confirmation email, check your Spam, Promotions, or Junk folder — it’s often hiding there! 📬
Still can’t find it after 24 hours? No worries — just email us at bylunassandals@gmail.com and we’ll gladly assist you. 💌
At bylunasandals.com, we take 1–3 business days to process and prepare your order.
Once processed, delivery typically takes 5–10 business days, depending on your location. 🚚
Please allow a bit more time during holidays or high-demand periods.
As soon as your order ships, you’ll receive a tracking number via email. 📦
If tracking hasn’t updated yet, it’s likely still in transit — tracking systems can sometimes lag a bit.
Don’t worry — tracking info can take a few days to appear or update. 📡
Your package is likely still moving through the courier’s system. Please give it a few extra days and check again.
If you need to make changes or cancel your order, contact us within 24 hours of placing it. 🛑
After this window, your order may already be in processing or shipping, and we can no longer make changes.
If your order hasn’t shipped yet, email us right away at bylunassandals@gmail.com. 📩
If your order has already shipped, don’t worry — we can guide you through a return or exchange once you receive the item. 😊
We accept returns within 30 days of purchase as long as the item is unused and in its original packaging. 📦
Please refer to our Return Policy for full details before starting a return or exchange.
Yes — our sandals are made to fit true to size. 👡
For the best fit, check the Size Guide on each product page. If you're between sizes, we recommend sizing up for extra comfort. 🩴
“Great quality sandals for anyone into stylish, comfortable footwear! Customer service was so helpful when I needed to fix my shipping address — they handled it quickly and kindly. Thanks, BY LUNA!”
— Sofia R., Sydney, Australia
Still have a question?
✨ Reach out to us anytime at bylunassandals@gmail.com or visit our Contact Us page. We’re happy to help!