FAQ
💬 Frequently Asked Questions
We’re here to assist! Please check below before reaching out to us — your answer might already be available here.
📩 Where’s my order confirmation email?
If you haven’t received your confirmation email, check your Spam, Promotions, or Junk folder — it’s often hiding there! 📬
Still can’t find it after 24 hours? No worries — just email us at bylunassandals@gmail.com and we’ll gladly assist you. 💌
⏱ How long does shipping take?
At bylunasandals.com, we take 1–3 business days to process and prepare your order.
Once processed, delivery typically takes 5–10 business days, depending on your location. 🚚
Please allow a bit more time during holidays or high-demand periods.
🚚 How do I track my order?
As soon as your order ships, you’ll receive a tracking number via email. 📦
If tracking hasn’t updated yet, it’s likely still in transit — tracking systems can sometimes lag a bit.
🔍 Why isn’t my tracking number updating?
Don’t worry — tracking info can take a few days to appear or update. 📡
Your package is likely still moving through the courier’s system. Please give it a few extra days and check again.
✏️ Can I change or cancel my order?
If you need to make changes or cancel your order, contact us within 24 hours of placing it. 🛑
After this window, your order may already be in processing or shipping, and we can no longer make changes.
👟 I ordered the wrong size or color. What should I do?
If your order hasn’t shipped yet, email us right away at bylunassandals@gmail.com. 📩
If your order has already shipped, don’t worry — we can guide you through a return or exchange once you receive the item. 😊
🔄 How do I return or exchange an item?
We accept returns within 30 days of purchase as long as the item is unused and in its original packaging. 📦
Please refer to our Return Policy for full details before starting a return or exchange.
📏 Are your sandals true to size?
Yes — our sandals are made to fit true to size. 👡
For the best fit, check the Size Guide on each product page. If you're between sizes, we recommend sizing up for extra comfort. 🩴
💬 What our customers are saying:
“Great quality sandals for anyone into stylish, comfortable footwear! Customer service was so helpful when I needed to fix my shipping address — they handled it quickly and kindly. Thanks, BY LUNA!”
— Sofia R., Sydney, Australia
Still have a question?
✨ Reach out to us anytime at bylunassandals@gmail.com or visit our Contact Us page. We’re happy to help!